Terms & Conditions

Terms & Conditions

1. Appointments
Appointments can be made by telephone, email, WhatsApp, by post and also by personal arrangement. The legally binding nature of the appointment does not only exist in a written order form or commitment, but already arises through an agreement in writing or verbally.

2. Invoicing
Billing always takes place directly between Carina Illgner and you as the client.
Payment of the invoice amount for coaching sessions is due within 14 days of receipt of the invoice and without deductions.

3. Cancellation of agreed Appointments for Coaching
Cancellation of an agreed appointment is possible up to 24 hours before the appointment. In case of later cancellations or absence from an agreed appointment I reserve the right to charge a time loss fee (according to ยง 615 BGB) up to the full agreed price.

4. Data Protection
Records of the course of the meeting are not accessible to third parties and are kept for a maximum of 8 years. Documents will only be released in exceptional cases and after prior agreement. The deletion of data requires written notification.

5. Severability Clause
Should one of the above clauses of the GTC be invalid, this shall not affect the validity of the remaining provisions. An invalid clause shall be replaced by a clause which comes as close as possible to the legal provisions, taking into account the purpose of the contract.